REFUND & RETURN POLICY
Last updated: August 16, 2026
At RichAnn Goods & Products, we want you to be satisfied with your purchase. We carefully inspect and prepare orders before shipment. If there is a problem with your order, please contact us as soon as possible so we can assist you.
Damaged, Defective, Incorrect, or Expired Items
Please inspect your order upon delivery.
If you receive an item that is:
- damaged during delivery;
- defective;
- different from the item you ordered;
- missing from your order;
- expired upon delivery; or
- materially different from its description on our store,
please contact us preferably within 7 days after delivery at richannbusiness@gmail.com.
Please provide:
- your order number;
- your full name;
- a description of the problem; and
- clear photos or videos showing the item, packaging, shipping label, and damage or defect when applicable.
After reviewing your request, we may provide an appropriate remedy such as replacement, refund, repair where applicable, or another remedy required by Philippine consumer law.
The 7-day notification period above is intended to help us investigate delivery and order issues promptly and does not limit any rights that cannot legally be waived under applicable law.
Change-of-Mind Returns
We generally do not offer refunds or exchanges solely because a customer:
- changed their mind;
- ordered the wrong item, size, flavor, or variant;
- no longer wants the product; or
- found the same product elsewhere at a different price.
Nothing in this section affects your rights relating to defective, damaged, expired, fake, incorrect, or misdescribed products.
Food, Supplements, Cosmetics & Personal-Care Products
For health, hygiene, safety, and product-integrity reasons, opened or used food, beverages, supplements, cosmetics, skincare, haircare, soaps, eye-care products, and other personal-care products generally cannot be returned because of change of mind.
However, if such a product was delivered defective, damaged, expired, incorrect, or otherwise qualifies for a remedy under applicable law, please contact us.
Sale and Promotional Items
Sale, discounted, bundled, and promotional products are subject to the same protections for defective, damaged, incorrect, expired, or misdescribed goods.
A discounted price does not remove your applicable consumer rights.
Refunds
If a refund is approved, we will notify you and process the refund using an available payment method.
Processing times may vary depending on your bank, payment provider, GCash, Shopify payment service, or other financial institution.
Shipping fees may be refundable when required by law or when the return results from an error attributable to RichAnn Goods & Products.
Order Cancellations
If you need to cancel or change an order, contact us immediately.
We will try to accommodate your request if the order has not yet been packed or handed to the courier. Once an order has been dispatched, cancellation may no longer be possible.
Failed or Refused Deliveries
Customers are responsible for providing complete and accurate shipping details.
Additional delivery fees resulting from an incorrect address, repeated failed delivery attempts, or unjustified refusal to accept a valid order may be charged to the customer where permitted by law.
Contact Us
For return, refund, or order concerns:
RichAnn Goods & Products
Email: richannbusiness@gmail.com
Phone: +63 966 692 8692
Address: Phase 9E Block 7 Lot 17 Package 6, Barangay 176, Bagong Silang, Caloocan City, Philippines
